Announcing: "Bootcamp: Mastering Material Imbalance" by GM Boris Avrukh
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Frequently Asked Questions

Still have unresolved queries? Just drop us a note.

What is nurtr? How is it different from other Chess websites?

nurtr is a chess skilling academy. Everything that we do is focused on one clear goal - how to make you a better chess player. We have partnered with some of the best trainers in the world to bring you live and on demand content to help you achieve your chess goals.

Many of the other popular chess websites are focused on playzone, chess events, tournament broadcasts etc. While you would see some of these features on nurtr as well, we are always guided by our north star - how to make you the best chess player that you can be!

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What is Chess Dream Room?

Chess Dream Room is our comprehensive, 70+ hours long  cinematized chess learning course designed in collaboration with some of the best chess talent in the world. It  includes sessions with olympic standard mental trainers and nutritionists and is suitable for beginners just learning the rules of the game to experts looking to hone their skills further.

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What is Video on Demand?

Our video on demand library consists of professionally edited videos of live sessions as well as especially commissioned videos from celebrated chess coaches from around the world. You can see a partial list of our trainers here.

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What is a Live Camp?

Our live camps are group training sessions from top chess trainers. These are typically an hour long and are highly interactive. Our subscribers get key learnings and annotated session PGNs after the class is over.

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What is a Bootcamp?

Every year we plan to conduct multiple high intensity cohort based courses, each being 4-6 weeks in duration. These are designed and executed by the leading chess coaches, supported by highly qualified teaching assistants. Subscribers are expected to spend 8-12 hours per week on homework and would receive a certificate of completion on successful coursework.

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I am interested in 1-1 courses, what should I do?

Our focus is on maximising our impact and sphere of influence of our mentors. That said, we do work with a select few students and mentors as this allows us to keep our ears to the ground and experiment with pedagogical tools before we make them available for wider use. Get in touch for details.

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Are there any age or skill level criterion to learn from your courses?

There are very few programs on nurtr which assume advanced chess knowledge. In fact, Chess Dream Room - our comprehensive, 70+ hours long  cinematized chess learning course is designed for everyone, absolute beginners just learning the rules of the game to experts looking to hone their skills further. You can look at the detailed episode list here.

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How many students are there in a Live Camp?

Our live camps are one to many interactive group lessons. There are no restrictions on the number of students in the live camps.

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How many students are there in a Bootcamp?

Bootcamps are intense cohort based live learning programs. A typical bootcamp is spread over 4-6 weeks and expects 8-12 hours / week of coursework from the participants. These are designed and led by world renowned trainers and are supported by highly qualified teaching assistants.

We are  aware of the impact student teacher ratios have on the learning outcomes. At this juncture, while we are still working out the modalities, we can share that these Bootcamps are designed for personalisation, enabling our subscribers to achieve their academic goals.

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Would the live sessions work for my time zone?

Our live sessions are scheduled in way so that maximum number of our subscribers find it convenient to attend. The recordings of our sessions are also made available for viewing later in case you miss the live class.

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What are the qualifications of your chess instructors?

Our instructors are Grandmaster, International Master and equivalents and are considered leaders in their field the world over. You can see a list of some of our trainers here.

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How often are new videos added to the library?

We are continuously adding content to our library. New videos are added every month.

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Can I download the videos?

Our videos are only available for viewing through streaming.

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I see a translation error in one of your multilingual websites, how to report the error?

We have recently launched our multilingual website, this feature is still in beta. The vision is to expand our impact by making more of our content available to people who do not communicate in english. As this feature is still in early stages, there are bound to be glitches. Kindly write to us so that we can fix the issue.

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Are your videos available in different languages?

We have recently launched our multilingual website, this feature is still in beta. Currently the Dream Room is being subtitled in English, Spanish, French, German, Tamil and Hindi. This is very much a work in progress.

We hope to include more products and add more languages in future.

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I see negative reviews about your service, why should I trust you?

You should trust us because we are not trying to push the issues under the carpet. While many reviews are true, there are quite a few which are misleading - we believe that given proper context, the inference would be very different. It's also true that not many people go back to talk about issues which get "fixed".

The pandemic has been very difficult for us, on both professional and personal fronts. These difficulties resulted in multiple issue like delayed payments and loss of service quality that we had come to expect from ourselves. Our core team has worked these last couple of years under severe challenges, driven only by our desire to make things right. Today, we are at the end of a (very) long dark tunnel. We have fixed many issues and striving to fix the rest. We hope we would have your support!

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Can I share an account with someone?

The nurtr subscription is personal, you are not supposed to share it with anyone. We may take steps to restrict your access if we discover there has been a misuse. If you would like to explore a bulk licensing agreement (e.g. for your academy), you can write to us.

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I am an old subscriber, how do I login?

We have recently (re)launched our marquee courses along with our streaming platform. It’s taken us much longer than what we imagined, or planned for. You can find details in our note.

Many of you have written to us, so we know you have been waiting for this launch!  We would be in touch with you over the coming weeks to (progressively) onboard you to the new platform, so do keep an eye on your inbox. We’ll be in touch.

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Do you offer any certifications?

Subscribers of our Bootcamp would be receiving Certificates after successful completion of coursework.

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What is your pricing model?

Please find details of our pricing here.

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What is your refund policy?

Here is the link to our detailed Cancellations and Refund Policy.

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Can I buy a course in instalments?

Yes, you can if your card supports breaking down payments in instalments. Please check with your card provider.

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Are there discounts for students?

Our products are reasonably priced. We are happy to reconsider in special cases - please write to us at support@nurtr.com.

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Are there discounts if we buy in a group?

We are happy to consider bulk discounts for groups of 5 or more - please write to us at support@nurtr.com.

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What are the course payment methods?

We support all payment methods supported by Stripe and Paypal. This should include most credit, debit and mobile wallets. Please check details of supported methods on stripe.com and paypal.com.

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We are a chess academy. Can we work together?

The chess ecosystem is quite huge, and there is space for a large number of players.

Our library of quality chess content beautifully complements the 1-1 guidance being offered by the local chess academies. Our intense Bootcamps led by marquee trainers are perfect for chess coaches looking to brush up on their knowledge and polish their pedagogy! Write to us for bulk discounts for your students and special offers for your chess coaches.

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I am a chess coach interested in working with nurtr, how do I get in touch?

Just drop us a note! :-)

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